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Product and Price to Superior Customer Experience – Retail’s Shifting Focus

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Swarnakavitha Soundrapandi

Swarnakavitha Soundrapandi is a Solutions Architect for TCS Retail Quality Engineering (QE), responsible for providing strategic QE solutions for multiple retail customers in US, UK and Europe geographies. She has 16 years of IT experience and has played key roles in Operations support, development projects for various datawarehouse engagements and has managed large programmes, WMS implementations and Digital portfolios for testing. In her current role, in addition to providing solutions for setting up various types of TCoEs, she is also designing QE solutions focused on new trends like Cloud, Devops and Agile transformations.