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Next Gen CMI

How CSPs can use Analytics to Understand the Nuances of Customer Behavior

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Utkarsh Sharma

Utkarsh Sharma is a Domain Consultant with the Communications, Media, and Information (CMI) Services business unit at Tata Consultancy Services (TCS). He has over eight years of experience in business analysis and strategy consulting for healthcare and telecom industries. Sharma’s areas of expertise include OTT, social media, and Big Data. He has an MBA degree in Management Consulting from the University of Ottawa, Canada.