Corporate Themes

Micro Experiences: Maximizing Customer Experience through Cognitive Intelligence

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Vikas Agarwal

Vikas is a senior consultant with TCS ValueBPS in Telecom domain. He has over 23 years of experience spanning multiple roles in Telecom industry and auto manufacturing. In Telecom industry he has worked across fixed-line and mobile telecom services. Working in telecom customer service and marketing research, his interest area has been leveraging analytics to deliver the best value to consumers with optimum efforts and cost. He works extensively with telecom clients across the globe. Helping them improving their efficiencies with the use of process and technology. Vikas holds a degree in Industrial Engineering with post-graduation in business administration.