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Rethinking CX: Why Quality Engineering Matters in the Digital Transformation Era

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Vimal Anand

Vimal Anand V is a Quality Engineering Practitioner associated with TCS' Quality Engineering and Transformation Practice. With 15+ years of experience, he has worked with customers to architect Quality Engineering strategies, implement Quality Services for Customer Experience Initiatives, expertise with test engineering and automation solutions. He has been a career assurance professional performing roles from test engineer to Quality consultant rendering services related to Quality. He has been instrumental in building solutions focusing on Customer Experience Quality enabling with impact on business outcomes.



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