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March 18, 2016

Since the beginning of time, we have strived for ways to make life easier. Whether its the wheel, the light bulb, the printing press, computers, Smartphones, or a host of other advancements, the intent has never changed make our lives easier, more comfortable and reduce our workloads.

Today, the Internet of Things (IoT) promises to change our lives in ways we could have never imagined just a few years ago. Everyday objects are being combined with Internet connectivity and powerful data analytics capabilities that promise to transform the way we work, live, and play. While the IoT is and will continue to impact our lives in both small and significant ways, I would like to share just a couple of ways IoT is already making life just a little easier.

This Venture Beat story about how Brita and Amazon are working together to close the loop for the customer is a great example of a logical everyday application of the IoT. The new Brita water pitcher is Wi-Fi enabled with a feature that monitors the amount of water that passes through the water pitcher filter. When the filter needs to be changed, a new filter automatically arrives via Amazons Dash Replenishment service.

There are many other use cases for just in time replenishment. For those of us who are habitually late replacing the air filters in our homes, an automatic order for a set of new ones would be perfect. An air filter company, for example, could partner with Amazon just like Brita has.

Another recent article describes how Samsung is getting into the connected car arena. The connected car dongle from Samsung allows owners of older cars to take advantage of smart car technology. The Samsung Connect Auto dongle plugs into a cars diagnostic port, making the inner workings of cars less mysterious. It makes the driver aware of issues that can be addressed through preventive maintenance, saving money and improving safety.

This concept can be extended and as more partners enter the eco-system, the customer journey will become better connected with value captured at the very moment of truth. In the car context, for example, a customer may be alerted to an upcoming maintenance issue and service providers in the ecosystem can bid for the job. Retailers in the area can also provide quotes for parts required. Such an experience is a huge upgrade over what the customer experiences today. Diagnostic data about their cars can help ensure customers of the validity and authenticity of the requirements.

Projections about the impact of the IoT are impressive, with some anticipating 100 billion connected IoT devices by 2025 and a global economic impact of more than $11 trillion. It is clear the impact of the IoT will be significant, presenting many new challenges that must be addressed, and opportunities to be explored. It is also clear that the IoT will play a significant role in our ongoing endeavor to make our lives easier, safer, and more comfortable.

Gargi is an ex TCSer and was the Solution Architect for Customer Intelligence & Insights at TCS Digital Software & Solutions Group. She has 18 years of experience focused on utilizing technology and information assets to solve complex business problems while managing costs, risks and change. Gargi is passionate about building a data driven culture in organizations; enabling clients to optimize their own performance and transform the experience of the customer they serve. Prior to joining TCS, she has consulted on analytics strategy and Lean BI implementation with clients in diverse domains including but not limited to banking and financial services, healthcare, retail, telecommunications and logistics. Gargi has a degree in Electronics Engineering with Six Sigma training and a CBIP certification.


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