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February 16, 2021

As we continue to venture into the all-digital era, new business models are emerging and new platforms are being built with previously unimaginable implications for internal productivity and external operational efficiency. We’ve already seen this in a spark of SaaSification throughout industries that are historically archaic in infrastructure – like the financial services world, for example.

What will the world look like as we continue to venture toward this software-driven future? How will the ways that employees work individually and with one another shift as a result? And how will the skills needed within various roles change alongside?

We’re seeing enterprise software becoming increasingly personalized to the user. Customer relationship management (CRM) technology is able to mold the individual needs of the business using its sales and service capabilities, manufacturing and supply chain management software is adaptable to the needs of a given industry sector, and the list goes on. What if enterprise technology became so personalized that individual employees were able to create their own solutions to do their jobs in their most-effective ways?

Enter low code

The answer lies in low code. Low code allows for developer teams to scale up new, innovative software in a matter of days instead of weeks. By dragging and dropping pre-built blocks of code, teams can develop the right capabilities for their individual needs. Modern low code platforms let users create cloud native, enterprise grade apps with one click deployment. Going forward, as low code becomes increasingly popular among enterprises, we might find that people are able to build their own personal workforce solutions through low code capabilities – not only helping engage an employee base with tools that they prefer to use, but also helping optimize productivity in really unique ways across an entire enterprise.

Imagine a customer service representative, for example. The service agent works primarily on the phone and through chat and must constantly log customer interactions through manual spreadsheets and is having trouble organizing all of the data from disparate sources. He just wishes that there was one unified platform that leveraged voice to text paired with artificial intelligence (AI) so that he can automatically log customer transaction data and pull the necessary data for each customer service inquiry. With a low code workspace that is built for service agents, he would be able to build his own workforce management solution that lets him do just that. Other service agents with other needs would be able to build the technology that lets them meet their own objectives as well. The beauty of low code is the customizability and ease of use.

Developers are still required

Developer teams sometimes might fear the thought of a future where people can develop their own solutions through low code capabilities. That said, the need for strong developer teams will still be prevalent – in fact it might be more important than ever.

Even with a low code solution, developer teams are needed to help build those building blocks that ultimately become available to the low code user. Good developer teams are needed to help make those building blocks as functional and as helpful as possible, and to develop more sophisticated applications. A low code solution is only as good as the blocks of code within – so strong developer networks are required to ensure that low code capabilities are helping, and not in fact creating more roadblocks down the line.

It will be interesting to see how widespread low code adoption changes the ways that people work with one another. Today, we’ve seen that low code provides upper management with a better understanding and involvement in the overall developer process – something that has plagued software teams for years. That bridge of understanding will only become wider as more and more people begin to have use for low code tools. One day, we might all be low code-capable; building solutions that fit our own individual needs as employees and working in our own separate but connected workspaces.

Michael Kappelmann is the Global Head for Partner Business Management for SAP and enterprise SaaS alliance partners at TCS. He is responsible for managing and growing these partnerships at the global level. Additionally, he oversees alliances in Europe. Previously, Michael served as the Global Head and Director of the SAP alliance at TCS. He brings extensive experience in managing strategic alliances and partners and seeing joint growth initiatives to the finish line. Michael lives near Heidelberg, Germany. He studied at the University of Memphis, and holds a degree from the University of Fribourg, Switzerland.


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