Challenge

British Telecom steps up focus on unifying trader voice collaboration

Trader voice is a critical element for collaboration on trading floors. British Telecom was keen on deploying unified communications for the trading domain. However, the challenge was to develop a trading solution that could improve business agility, increase revenue, and enable remote support capability, while delivering on business objectives in an increasingly competitive environment. The need of the hour was to develop a cost effective and resilient trading voice solution that could interoperate with complex network infrastructure, enable faster collaboration as well as improve analytics.

Solution

British Telecom builds a collaborative trading environment.

Leveraging their ten-year-long partnership with TCS, British Telecom transformed the trader voice solution to a unified communications solution. TCS first developed a proof of concept on VoIP technologies and onboarded a team with thorough understanding of BT’s landscape and varied technical skills.

The TCS team comprising technical, domain and functional experts helped the client leverage automation and cloud technologies to deploy a robust and agile solution. This in turn supported seamless migration from legacy technologies to faster and cost-effective voice solutions, while enabling real-time business decision-making. It allowed the traders to handle voice, video and instant messaging on multiple platforms, while improving customer experience and driving down cost.