Build personalized customer experience
Today’s enterprises need to look at extended ecosystems that include and connect networks of customers, suppliers, vendors, partners and even competitors. Each player in the ecosystem can contribute towards orchestrating an immersive and personalized customer experience. Cloud, when leveraged holistically, can help connect these ecosystems to enable enterprises build new engagement channels with customers and transform customer experiences. Enterprises need to holistically look at encompassing cloud migration and cloud modernization to unlock true potential and value from these ecosystems.