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With a focus on delivering extraordinary customer experiences, executives in marketing, sales, and customer services attended Dreamforce 2019 on November 19-22, 2019 in San Francisco with the goal of harnessing the power of Salesforce solutions and innovations to:

  • Create positive, impactful brand experiences for audiences using digital technologies, both right now and in the future.

  • Deliver personalized experiences every time across digital and non-digital channels.

  • Maximize the value of marketing technologies, intelligent business operations and processes, and digital data to evolve and enhance the customer experience. 

Tata Consultancy Services (TCS) partnered with BT, Humana, Dupont, Olympus, and Groupon to discuss the innovative solutions they are building with the Salesforce platform to future-proof their enterprise and achieving quick business outcomes. Visit the sessions below.

Discover sessions from Dreamforce 2019

Kindly have a look at Session Materials on Dreamforce Agenda Builder to gain more insights

DuPont’s Quest to Enable, Adopt and Enhance User Experience via Lightning
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BT Rises to the Challenges of a Diverse Business Portfolio and Complex Ecosystem:
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Groupon Sales Efficiency Rockets with Salesforce and TCS – Vision to Deployment
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A Global Financial Services Company Transforms CX with Financial Services Cloud
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Olympus Gains Efficiencies and Compliance with Medical Equipment Field Audit
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How Humana and TCS Innovate Solutions for Healthcare with Salesforce:
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Our Success
Refinitiv Transforms Order-to-Cash Cycle
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TCS ‘Best in Class’ for Salesforce Implementation and Integration Services in Europe, says PAC
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TCS Facilitates In-house Collaboration
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Highlights from Salesforce Dreamforce 2018
Fiat Chrysler Automobiles Deepens Customer Loyalty Through Recall Transformation
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Mercer Accelerates Growth Through Sales Transformation
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KLM Royal Dutch Airlines Transforms Customer Engagement Through AI Innovation
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