联系我们
We are taking you to another website now.

挑战

当今的企业正在寻求对全渠道环境中客户的使用模式和体验(CX)进行跟踪和管理。这是多种因素综合作用的结果,例如缺乏关于其CX成熟度的可靠洞察,缺乏对改善CX的明确认识,以及质量体验被认为是一个独立于功能质量方面的实体。企业与其IT组织密切配合,以确保监管合规性、强大的安全性和资本支出优,从而避免处罚、安全漏洞、声誉受损以及收益损失。

TCS Solution

The platform uses machine-led approach for integrating test infrastructure (devices, OS/browser combinations) and skills required to deliver superior CX.  The solution includes:

  • CX quality assessment of applications on performance, security, usability, accessibility and compatibility
  • Mapping CX maturity along with qualitative insights
  • Capabilities to cover in-depth execution of CX quality parameters 
  • ScriptBot-based test automation to deliver functional, browser compatibility and accessibility testing
  • Machine-led performance testing capabilities to deliver insights on potential pitfalls
  • Bundled services with ‘on demand’ access to SME and test infrastructure to lower capex 

Benefits

Enterprise can reap the following benefits with TCS’ CX Assurance Platform Services:

  • Better business outcomes: Machine-led and on-demand quality engineering services delivering superior customer experience resulting in increased customer visits, lesser bounce rate and higher conversions
  • Reduced capital expenditure: Leverage self-service, zero capex platform and deliver first-time-right quality
  • Improved compliance: Ensure regulatory compliance and obtain relevant certifications
  • Superior business agility: Up to 30% reduction in time to market for rollout of new features, via automation of CX quality assessment and execution

Please fill this form to download or click here to download directly.
*Required field
Enter valid First Name eg: Jobin
*Required field
Enter valid Last Name eg: Mathew
*Required field
Enter valid business mail id eg jobin@tcs.com
*Please use your business email.
*Required field
*Required field
*Enter valid company name
*Required field
*Required field
*Required field

Oops! Something went wrong!

THANK YOU
for your interest!
您的挑战是什么?
让我们助您解决它
More Like This
×

Thank you for downloading