Challenge
The telecom industry faces critical issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.
TCS Solution
TCS Communication Business Operations, led by our ValueBPS™ approach, span the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models.
We address the areas of Service Fulfillment, Service Management, Network Management, and Billing and Revenue Assurance.
We design, enable, and execute business operations services for telecom service providers and equipment vendor enterprises:
Service provisioning service that processes orders $23+ billion/year
Service management supporting 15 million customers
Billing and revenue assurance services managing invoices $21+ billion/year
Network management covering 8 million customers/year
Fiber rollout services designing 2.2+ million sites
Benefits
Increase Net Promoter Score
Achieve faster time to market
Reduce Opex and Capex
Enhance customer experience
Improve First Time Resolutions (FTR)
