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SAP Customer Engagement

Service

TCS SAP Customer Engagement and Commerce (CEC) Solution

Get real-time customer information on-the-go.

 

Challenge

Sales representatives lack on-the-go access to real-time customer information, which impacts their productivity and win ratios. Moreover, the lack of streamlined business processes across the value chain results in prolonged order lifecycles, thereby adversely impacting customer satisfaction. In addition, companies find it challenging to effectively integrate digital solutions with existing back-end systems, and ensure native support for all mobile platforms and other sales applications.

TCS Solution

TCS SAP CEC solution and offering helps you implement the SAP CEC suite for effective integration of your sales, social engagement, and services functions, underpinned by a single network-connected commerce platform.

and sales information across devices. Our offering allows enterprises to access data from their SAP ERP swiftly, for quicker SAP CEC implementation.

Key aspects of our solution include SAP CEC suite deployment, e-commerce strategy and consulting, design, implementation, and integration, business enablement services, hybris customer experience center, accelerators and turnkey assets.

Benefits

  • Enhance customer satisfaction

  • Improve organizational productivity

  • Increase operational efficiency

What’s your challenge?
Let’s work together to solve it.
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