My name is Yusef Ramdan. I work for Vodafone and I am the head of enterprise IT delivery. Vodafone is one of the largest mobile telecommunications company in the world. We operate in 26 markets. We have a partnership in 49 markets and that gives us access to a large network, fixed and mobile. We have grown an enterprise business which now waits for 1/4 of our revenue, and that's the function that I belong to. TCS had already a long relationship with Vodafone. It was present in Vodafone Group in Vodafone UK and we came about a program in service management where we needed a plan between IT and networks. The benefit of having access to TCS is that they already knew a lot of the problems and those challenges that were there. So they had the experience, they had the presence in the UK, they had the scale as well. That's what made us select TCS. So we're going to talk about service management, the program which we call EVE. And EVE is an interesting topic. It's a different way to deal with service management. So for the customers that have migrated onto the EVE platform, the results are very relevant. We have reduced the number of incidents by 51%. We've reduced the time to recover service by 88% and we have improved the number of incidents that are resolved within SLA by a 21%. It's all about bringing able to bring customer information, service information and asset information all together. Why is it important? Because at the end of the day, the equipments generate alarms and at the same time network engineer make changes in the environment and that creates a lot of information to deal with. So the challenge is to be able to make sense of that information. And the service inventory and the ability to model the services is a key element. It will allow you to discard the alarms that are irrelevant. It will allow you to enrich the alarms that are relevant with the right customer information, the right service information and ultimately this is what will bring to the agent information that they need and help them become more proactive. So what we're expecting is an increase in terms of NPS. We are expecting customers to be called proactively, so we should be on top of the services and our maturity level has increased significantly. We move from being reactive to being more proactive and we're expecting that to be really a key differentiator in the industry. But when we started this program, TCS was present in the UK and group and they managed to leverage their expertise and experience from Vodafone and from outside Vodafone to be able to blend their people with our teams. But at the same time, TCS had the right to touch between leadership drive and the ability to follow and listen and understand the environment so that they could adapt to the culture of the company and bring the people together. When you see, what I say usually is that it's important to have talents, but it's even more important to create a collaborative environment. And I think TCS has a unique style, maybe a humble style I would say to be able to do that and achieve that. Leadership and the successful leader within a site is able to actually make the customer successful. And I think in this program, TCS has shown the right level of leadership, the right level of skill, the balance between providing deep expertise on areas where we did not have the expertise and being able to leverage on the expertise that was on the ground and knowledge on the ground. From Vodafone, we implemented the agile. We went into safe agile because of the scale of the program, the number of teams that had to work together. A lot of programs struggle with the setup of the infrastructure, the networks, the and the environment definition and procurement. So all of that has been, we've been able to simplify that by going into the cloud and that's the strategy that we have across the company by the way. We've been pretty successful with the service management, with the service inventory and I can only expect better to come. And now my presence here actually is a tangible demonstration that I am committed to support you and also to say thank you for the team that has supported us.