Zim Integrated Shipping Services is the biggest cargo shipping company in Israel 
and amongst the top 20 containerized shipping companies seems network of global 
and regional shipping services serve sports of coal in over 120 countries around 
the world. With an annual turnover of around 3 billion U.S. dollar and employee 
strength of more than 4000, we need to deliver superior customer service. This 
is our guiding principle in order to enhance our customers experience and 
improve business performance. We saw the new business model. One that would 
simplify our processes and provide the platform for the future. We were first in 
the industry, in the shipping industry as a whole to move away from captives and 
pursue a third party outsourcing. This is was in order to realize our objectives 
of business processes transformation. We wanted to achieve high agility and cost 
efficiency to tackle uncertainties validations of our businesses and deliver 
sustainable profitable growth. Towards this mandate we had to transform our 
internal business model and upgrade the backbone mission critical system to 
achieve operational excellence. The BPS engagement commenced in 2014 with a 
global shared services program. Covering the entire government of the services 
in the book to bill of lading process as well as finance and accounting which 
was transitioned to TCS. We require the partner. With the demonstrative 
capability in shipping industry, this is extensive shipping, domain knowledge, 
finance and accounting expertise. As I mentioned before 4 methodologies and know 
all of our system and operations. Help make our choices IT we consider this as 
global shared services as a strategic program to make them more commercially 
focused, agile and customer oriented by increasing business efficiency, reducing 
effort duplication and improving customer service. On the FNA side, we are 
covering quite a big scope covering accounts payable, accounts receivable, 
reconciliation, reporting and disbursement, accounting centre and much more. We 
have been able to ensure on time accurate and efficient. Completion of paperwork 
thereby maintaining Slas with respect to shipments and maximise and customers 
value with an on time and accurate delivery. The relationship with TCS has 
resulted in increased business agility. By automating the FNA process for 
example, we could ensure faster and efficient closer of financial transactions 
while also increasing cost efficiency. We are on our journey to realise 
projected savings of millions of U.S. dollars over 6 years along with a 30% 
improvement in productivity. Moreover, the global consolidation of processes 
across our main countries led to a unified cost effective and agile process 
resulting in a best in a better customer service. We wanted to identify gaps in 
our processes and prepare a road map for transformation, explore option for 
short term versus long term improvement opportunities and additionally we wanted 
to build a financial business case and the standardized global template to be 
rolled out across. All of them various countries. From day one of the 
engagement. This has displayed a great level of commitment. We always worked in 
a collaborative way with DCS and you've been part of the new initiatives and 
changes we have witnessed. The TCS has been agile and responsible on many 
occasions and have been our strategic partner with the committed involvement of 
senior management. This is the ability to understand our priorities, demonstrate 
agility like the Zen Seven Star and aligning to changes in our business and 
operating models is critical. And was critical in ensuring the success of our 
transformation journey. This is a very strong player in providing shipping and 
logistic specific news processes and services. This has helped us to be agile in 
our business planning and executions. TCS has shared also several leading 
practices and had suggested innovative solution. Solution sorry like trapeze FNA 
automation suit a shipping workflow solution. This helped us again as I said 
before to measure. And bring a better control and transparency. This is able to 
process the activities with the required standards and attention and is able to 
deliver the transaction on time in an accurate manner they by ensuring a 
superior customer experience. I can confidently say that we have an experienced 
eternity. We experienced certainty with TCS and we'll continue to experience 
with TCS the same certainty through this partnership that we have embarked upon.