Martina and Lopez are a Hispanic couple with two kids. They are both adventurous and love camping and plan to go on a family vacation to Colorado. They check their retailer app for some good deals on camping items and grocery essentials. Since they want to travel light, they opt for two different fulfillment modes. For their groceries order, they check for the nearest store to their vacation spot and opt for curbside pickup. For their camping essentials, they place an order for home delivery. Their order for camping goods arrives the next day. On the way to the vacation spot, they stopped to collect their groceries order. They have a great time going on walking trails and spending close to nature as they pack up. On the last day they plan to return the damaged Lantern they didn't use. On the way back, Lopez returns the faulty Lantern at the same store where they picked their groceries, and the store refunds the money. With flexibility now a baseline expectation, customers are demanding A plethora of choices across fulfillment and returns. TCS Omni Store offers customers more control over how they want to receive or return their orders.