It's New Year's Eve in Sydney. Steve is super excited to host his friends at his new smart home for an evening of celebrations. The only thing left to do? Sort out the minor glitch in the central cooling system. Simple, Steve calls into customer service expecting a quick resolution, but the IVR options don't match his needs. Finally, someone does come around, but Steve's problem remains unanswered. Steve is forced to call off the evening. He questions his decision on choosing the right service provider. A combination of factors led to Steve's disappointing experience. These include absence of proactive homeowner services, not the latest cloud solutions on utilities, reduced visibility, subpar customer service and zero customer collaboration. Let's look at things with the TCS solution, TCS connected consumer and operations. Backed by Dynamics 365 and power apps based on a Azure machine learning with next Gen features like Microsoft HoloLens and predictive analytics, Steve calls into customer service. Customer first Service management ensures his service ticket is created and dispatched immediately. Predictive analytics gives a 360 degree view of the homeowner and operational decisions are made in real time right off the bat. What follows is an auto creation of SR Schedule and dispatch to Steve's connected home. In a matter of minutes, the installation is replaced and upgraded. A new set of warranty and protection plans are in place. Thanks to real time customer service engagements, Steve is able to host his friends for a delightful New Year's evening. His house warming party is a big hit. The TCS connected consumer and digital operations solution leverages the Microsoft Dynamics 365. And transforms the approach to homeowner lifecycle management while improving financial performance and growth. Some of its game changing features for unmatched customer experience include annuity contracts management life cycle, subscription based billing, accurate pricing and targeting of contracts, cross and upsell plans and contracts based on predictive analytics, smart inventory management, improved employee productivity and operations. Integrated Field Service Management and backing these solutions are decades of TCS's Microsoft technology implementation expertise in utilities and home energy service providers, being a Microsoft Gold Partner and in the prestigious inner circle for Microsoft business applications for two consecutive years, a dynamic combination of business acumen, innovation based approach and Microsoft partner alliances.