TCS is paid family and medical leave solution supports workers and their families during key life events by removing barriers to take time off for family or medical care while remaining in the workforce. The integrated holistic solution spans tax collection, eligibility determination, case management, benefits distribution, appeals, audits, and financial accounting. In this video, we'll tour a few of the Portal's self-service features and dashboards for claimants, employers and agency users. The PFML landing page is fully configurable to each state's needs and allows users to access helpful information, register an account and log in. The forever modern solution enables states to provide self-service features for employers, claimants, third party users, healthcare providers and employees. To file a claim, the user starts by creating an account. While registering, the claimant or employee shares their personal information and creates a login. After registration, the claimant can log into their account. The claimant dashboard keeps the user up to date on notifications from the agency and he claim details they need to view upcoming weekly certifications and any overpayments through the left hand menu. Claimants can file for benefits, submit weekly certifications, file a new claim and perform several other self-service actions. When filing a claim, the top progress bar marks each step of the filing process, taking the guesswork out of what type of information the claimant will need. Claimants have the option to file a claim for themselves or for a family member. State agencies can configure the available leave types based on their unique state laws. Leave options could include a health condition, safe leave, military deployment to serve as an organ or bone marrow donor to bond with a new child or others. For this claim, the user is applying for leave to bond with a new child. The most common type of leave that agencies receive claims for outside of health, The system guides the user on what information and which documents to submit as they fill out the claim, increasing response accuracy and reducing confusion. Questions are easy to understand to accommodate a wide demographic and ensure equitable access. Upon filing completion, the claimant gets immediate benefits, eligibility status, and their weekly payment amount. They're then able to begin submitting weekly certifications right away. With claimant permission, healthcare providers can provide and verify information related to claims securely through the portal, eliminating the heavy lifting for claimants of obtaining medical certification during a potentially stressful health event. Healthcare providers also gain an automated system for tracking requests and responses while the agency receives more reliable information faster, resulting in quicker claims processing and ensuring timely payments. An employer can quickly and easily register an account with owner and company details and perform all necessary steps to remain in compliance. In a matter of minutes, employers can provide all the information needed for the automated system to determine liability, request a private plan waiver, or opt into the program voluntarily. Automation eliminates the need for manual review of registrations, reducing staff efforts, and improving the constituent experience. The employer dashboard shows a snapshot of relevant information, recent account activity, new notifications, quick links to relevant screens such as wage reporting, and access to up-to-date resources. In the notification section, the employer can now view the liability determination, report submission deadlines to stay in compliance, as well as annual rate notification. From the menu on the left, employers can update their account information, report wages, update mode of payment, and view payment summaries. To apply for a private plan waiver, employers are instructed to fill out a form, upload a copy of their private plan, and pay a fee. The state agency reviews the waiver application for a nominal fee paid via card E-check or paper check. The employer receives a submission confirmation with the ability to print their receipt and can access the proof of payment at any time through the Notifications tab. If the employer's waiver request is rejected, they can also file an appeal track updates. To any upcoming hearings and check in for their hearing through the portal. With the ability to determine liability, submit reports and payments, initiate requests, file an appeal, and track updates through the portal, the system keeps employers informed and engaged throughout the process through one convenient self-service access point. For agency users, the portal dashboard can be easily customized based on staff member roles and the information that is most relevant to them. For an agency staff member managing the private plan waiver appeals, the dashboard can be set up to view the related primary functions, upcoming hearings, printing notifications, managing higher authority appeals, pending work items, request tracker, interpreter management, etcetera. On the left hand side, the agency user can access other modules such as Benefits. Account maintenance. Adjudication, Benefit, Payments, and more To modify the dashboard, the user simply clicks on the edit icon to change the layout, then add widgets for a configuration that is most helpful to them. New configurations can be saved for access upon login. Changing the layout allows the user to switch to the Common Activity Dashboard, which is used by other staff members for Tax and Benefit modules. This dashboard includes their work list, pending work items, and any messages that are posted by the agency. Fully customizable dashboards empower agency staff with the information they need when they need it, maximizing agency efficiency. To manage appeals, the agency staff member navigates to their pending work items. Here they can see all of the appeals that have been assigned to them. Staff members can review each appeal docket, update statuses, and track to closure. As the appeal status is updated, the employer can see the change in real time through their own account and easily track it. Agency staff members can schedule a hearing directly through the portal via the Schedule Hearing button. All available hearings are contained in a bucket at the top of the page for back office staff to view and schedule. Staff members can easily schedule the hearing by dragging it to a specific time slot or through auto scheduling, which picks the best dockets to schedule for a selected date to maximize timeliness. After saving, they're taken to the list of unconfirmed hearings where they can request an interpreter generate correspondence to send out the hearing notice. Or save for later. The system allows agency staff to spend less time manually processing and scheduling, which reduces the need to postpone hearings, increases agency timeliness and speeds up the resolution process for constituents. TCS is PFML platform helps government serve the community with the equitable consumer grade experience they expect. Our forever modern solution is maintainable, empowers agency staff to meet constituent demands, increases constituent sentiment, and reduces fraud, waste and abuse. Learn more at www.tcs.com.