Stella is a millennial mom with a full time job and strives to have a good work life balance. Stella is heading to her office as usual. She drops her daughter Mia at a daycare. It's a busy day at work. During her coffee break, Stella finds a quick and healthy recipe on Instagram. She places an online order for the ingredients, adds a bottle of wine and plans to pick her order from the store on the way back home. As she wraps up for the day, she receives a mobile alert that her order is ready for pickup. While collecting her order, she notices an interesting promotion on a new brand of wine and decides to buy it in exchange for the wine she originally ordered. The cashier enables a seamless exchange and credits the balance amount to Stella's card. Later that evening, Stella spends a lovely time with her family. With customers expecting convenience more than ever, seamless exchange and returns is truly a game changer in customer engagement. TCS Omni Store is helping retailers remove the hassle from product exchanges and unlocks enormous benefits for retailers and customers alike.