Westpac is Australia's first bank, was established in 1817. It's one of the top five companies in Australia. By market 
capitalisation our customers will be somewhere in the vicinity of 12 million. We've got about 36,000 employees, so certainly 
we have the largest companies in Australia or even globally post GFC. One of the larger banks in the world, TCS already had a 
strong footprint in Westpac by virtue of its involvement in the data and technology side of the organisation. And clearly 
analytics reporting is a highly data analytics dependent capability. So we thought there's already to some extent a natural 
affinity with analytics and reporting with the sort of activity that TCS had already done. But frankly, all our engagements 
with TCS from day one were thoroughly professional. We're impressed by the deep subject matter knowledge of the people that we 
were working with and we were very impressed with the rigor and quality of the work that was presented to us. Most of the 
activity that TCS performs with us isn't of the nature of individual projects. It's really being a core part of our 
ongoing operations and the main activities at TCS are involved with today are in a metrics and reporting areas. So that's our 
product reporting, our risk reporting and some of our marketing campaign reporting. It's also quite extensively and increasingly 
involved in areas like credit risk monitor, credit risk modelling, monitoring of credit risk models and campaign development, 
those sorts of activities and also some support with for us in the management of some of the. Systems that we need in order to 
perform those functions. And I'm sitting in Westpac. I want to know that I'm actually getting advantage over my peers who might 
be sitting down the road at one of the other major banks in Australia because of the quality of information and the insight that 
we're getting and TCS and that play an important role in contributing to that actionable information. And that actionable insight 
that we're getting to out to our business partners a high degree of frankness and thoroughness and professionalism in the way that 
we work together. We're very clear in setting out what our expectations. Were and what our aspirations were relationship to any 
partnership with TCS and I think TCS was equally frank with us about what it needed from us. So when I look at things like our 
service level agreements and our key performance indicators and working with TCS, they've all been exceeded consistently pretty 
much from day one. And I'd argue that we're operating at a higher standard operationally than we were when we were managing those 
operations onshore. So even when we do get turnover in our staff, I think we have a more enduring, more durable set of processes 
than those that we had at the beginning of the journey of the TCS. Well, there's no doubt that TCS has seen its role as being 
more than just a service provider or part of a contractual master servant or supplier provider arrangement. They've shown a genuine 
deep interest in understanding the nature of my team, the nature of the organization and therefore the opportunities not only to do 
a better job in the areas that BPI is doing today, my team, but also what else could my team be doing that we're not doing today to 
lift up the quality of the insight and the advice that we can provide to our? Business partners. So we get plenty of suggestions on
improvements and things like methodologies that we might use in the case of modeling improvements in the way that we might manage 
our data or the way that we might manage our software. Again drawing on the broader expertise at TCS has in the area of managing 
data and managing technology. So it's been a very good, I think very good productive partnership from day one. Our model from day 
one has always been we're running one time, it's blended onshore offshore team. And when you're on shoulder on shore, you're part 
of the Westpac account. And that's how it feels to us in Australia. And that's how it feels when I go and visit the TCS team in 
Mumbai. Exactly that same sense that we're all one Westpac group working together toward common goals. It wasn't a question that 
TCS by virtue of its incredible scale and it's incredible experience and it's incredible client base, has had a lot of experience 
and exposure to innovative approaches to things like analytical methodologies and different ways of managing data and managing the 
applications that go with the data. We are getting some good advice I think and some good insight from TCS on where we can lift, 
we can improve the speed and the cost of our data acquisition and our data storage and our data processing. Which obviously an 
important part of an analytics capability in any major bank. So we very much looked at TCS and have seen from TCS some leadership 
in ways that we could be better dealing with those sorts of capabilities. The last time I went across to make a visit to the team 
in Mumbai, I spent a couple of hours with the team over there just hearing from them on the latest improvements in statistical 
methodologies, for example, that they would like to try out with us. So starting to get to the point in the relationship where 
I'm starting to feel the pressure from my TCS partners. To lift the game and try out some new techniques in the way that we manage 
our data, technical capabilities is one thing, but clearly the foundation of any relationship with another provider is trust, and 
that's an important part of our relationship. I feel that we're in a position where we can be completely open and completely frank 
with each other and there's been absolutely nothing in interactions to date that has led me to doubt the decision we made on day 
one to go to TCS at the integrity is certainly there from our perspective.