Malaysia Airlines Reaches the Cloud with TCS

Industry-first full-service airline all-cloud model delivers innovation, transformation and future readiness

Kuala Lumpur | Mumbai, October 30, 2017: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, today announced the successful implementation of a large-scale and industry-first transformation project to migrate Malaysia Airlines’ datacenter to a 100% hybrid-cloud model.

In the latest evolution of a multi-year partnership, Malaysia Airlines selected TCS to lead the airline’s largest ever IT transformation project. To better enable a competitive-edge and future readiness for the airline, TCS orchestrated the massive and complex project to migrate the airline’s core mission-critical datacenter infrastructure and myriad applications to a hybrid-cloud model operating 80% on Microsoft Azure and 20% on a private cloud.

The pioneering move makes Malaysia Airlines the world’s first full-service airline to completely replace its existing data centres and adopt full-scale cloud solutions for its entire range of nearly 200 applications running mission critical commercial, operations and corporate systems.

Tan Kok Meng, Chief Information Officer at Malaysia Airlines: “We set out with an ambitious goal to digitally transform core IT operations to an as-a-service model, to achieve a quantum leap in cost savings, scalability, efficiencies, agility, and other key factors. TCS has been an integral component of our success in our shift to cloud, serving as trusted partner throughout the journey. I am proud to say that together, Malaysia Airlines and TCS have created a solution that helps position Malaysia Airlines as a leader in digital capabilities that ultimately deliver a better customer experience.”

The cloud-centric model is achieving exemplary results, including a 51% cost reduction forecast over the a 5-year period from mid-2016; productivity improvements up to 80% for core applications; application delivery times accelerated from days to hours in some cases; enhanced security and compliance capability and reporting, to name a few. 

TCS Asia Pacific President Girish Ramachandran: "We are delighted to have successfully assisted our long-time partner Malaysia Airlines to develop an innovative, industry-leading cloud-first model that is helping it reinvent itself and gain an edge in the highly competitive global full-service airline sector.  This industry-first transformation not just drives improved value and enhanced operational efficiencies, but equally important, it enables Malaysia Airlines to deliver a better customer experience that results from a digitally-reimagined all-cloud IT model. 

As primary service partner, TCS collaborated with Microsoft, SAP, and numerous other vendors to ensure Malaysia Airlines’ current phase of digital evolution is seamless and cost-efficient and delivered without business disruption. The project scope included re-platforming of legacy applications for cloud compatibility and network service provisioning for large and complex airline operations. See the cloud transformation story in a single snapshot here.

The cloud transformation project is the latest evolution in the relationship between Malaysia Airlines and TCS, a relationship that has consistently grown since the first 5-year agreement was signed for IT Infrastructure services in 2010. A case study of prior work done by TCS for Malaysia Airlines datacenter operations here

About Malaysia Airlines

Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia. Malaysia Airlines carries 40,000 guests daily on memorable journeys inspired by Malaysia’s diverse richness. Malaysia Airlines embodies the incredible diversity of Malaysia, capturing its rich traditions, cultures, cuisines and warm hospitality on board, while opening up more of Malaysia’s destinations than any other airline.

Since September 2015, the airline has been owned and operated by Malaysia Airlines Berhad. Via our alliance with oneworld®, Malaysia Airlines offers superior connectivity with seamless journeys to 1,000 destinations across 150 plus countries, and access to over 650 airport lounges worldwide. Up to 90 destinations will be serviced across Asia, Africa, the Americas and the Middle East via a new codeshare partnership with Emirates, signed in early 2016. For more information, please visit http://www.malaysiaairlines.com.

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT,  BPS,  infrastructure,engineering and  assurance services. This is delivered through its unique Global Network Delivery Model™ (GNDM), recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 389,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $17.6 billion for year ended March 31, 2017 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. For more information, visit us at www.tcs.com.

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