Nirmalya Shome

Domain Consultant, Communications, Media & Technology, TCS

Robotic Process Automation for Telecom Carriers: The Next Wave of BPM Evolution

RPA solutions will enable telcos to improve workforce productivity and save cost 

Deploy RPA across OSS and BSS applications to:

  • Automate back-end activities such as data entry, validation, and reconciliation
  • Streamline customer support, ticket management, call handling, and so on
  • Cross-sell and up-sell through assisted calls with intelligent automation