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Chetan Desai

Domain Consultant, Banking and Financial Services, TCS

Harikrishnaprasad G

Commercial Banking Practice Lead, TCS

An omnichannel delivery model can help transform corporate banking

Digital self-service capabilities can increase agility in corporate banking 

Corporate banking is seeing aggressive competition and high regulatory costs. Besides, customers expect seamless and efficient services across all channels. An omnichannel model of delivery can improve data availability, information flow across channels and overall customer experience. Digitally empowering customers thus enables intelligent decision making and can transform corporate banking.