TCS is meeting the last-mile needs of educators and parents as they adjust to virtual learning.
One of the cornerstones of TCS’ approach to supporting the community is empathy – letting those in need tell us what their biggest challenges and priorities are.
In the wake of the COVID-19 pandemic, we identified that many educators and parents were facing challenges facilitating virtual learning for their students and children.
Often, the challenges they faced were straightforward to overcome with the correct technical support. However, with millions of teachers and parents facing the same issues, helpdesks all over the world have been inundated with calls – denying many access to this help.
TCS has responded by creating Edu Virtual Assist (EVA). We’ve leveraged volunteers from our skilled and experienced workforce to provide over-the-phone support to educators and parents struggling with common technical issues – or just needing advice or guidance on how to get the most out of the virtual learning tools they’ve been provided with.