CS Week is a premier utility customer service conference for managers and executives at investor owned utilities, cooperatives, municipalities and government entities. This event is aimed at professionals involved in the Customer Service and Customer Information Technology aspects of Utility, cooperative and municipal management and focused on the full spectrum of business processes from meter to cash.
TCS is proud to be a Platinum sponsor at CS Week 2017. Visit us at booth #301 to meet our industry experts and view some exciting demos.
Thought Leadership Session on “The Internet of Things”
Google/Nest, Samsung/Smart Things, Apple Home Kit, Amazon Echo/Alexa, to name a few, are connecting with your customers and everything in their homes. What strategies should Utilities deploy in response to an IOT world where everything is connected to everything else?
Moderator: Jessica Brahaney-Cain, VP Customer Operations, Eversource Energy
- Sabyasachi Chandra, Head of Utilities Business Unit, North America, TCS
- Jeff Hamel, Head of North American Energy Partnerships, Nest Labs
- Henry Bailey, Global VP, Utilities, Industry Business Unit, SAP
May 22, 2017 | 9.45 -10.15 AM CT | Texas Ballroom E | Session 2 - CS 2020
Joint workshop by TCS and PSEG Long Island on “Adapting to Responsive Design is Easy as 1,2,3!”
TCS and PSEG Long Island shares insights on the journey with Responsive Design focused on improving customer experience and working on any device, using any operating system, available anytime and anywhere.
- Nayan Parikh, Manager Customer Operations, PSEG Long Island
- Rajat Datta, Business Relationship Manager, TCS
- Saiyed Husnain, IT project Manager, PSEG
May 25, 2017 | 10.30 - 11.30 AM CT | ROOM: 203C
Call us at 1-862-754-6282 or email firstname.lastname@example.org to schedule an appointment to meet our experts or view an invitation-only demonstration.