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CTM Selects TCS for Multi-Year Billing Transformation Project

TCS to develop state-of-the-art convergent rating and billing system for the leading telecom provider in Macau

Macau | Mumbai, September 4, 2013: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions firm, today, announced that it has been selected by CTM, the leading telecom service provider in Macau, for a multi-year and multi-million dollar agreement for an IT and business transformation project, whereby TCS will deploy a new convergent rating and billing system for CTM. 

Currently, CTM uses different billing systems for each of its corresponding telecom service. In order to meet its needs of next-generation integrated multimedia telecom services, CTM sought to implement an converged billing system to provide a more instantaneous response to market demands, hence further strengthening its market competitiveness. CTM chose TCS as its service partner to deliver its new convergent rating and billing system.

“CTM selected TCS based on its extensive experience and technical strength in providing IT solutions and services over the years,” said Rui Marcelo, Director, Information Technology, CTM. “Our new convergent rating and billing system will help transform many of CTM’s key business processes, integrating CTM’s core business support systems for fixed telephone, mobile and broadband services, thereby enhancing billing system features such as real-time data updates, data backup and disaster recovery capabilities, and, ultimately, improve customer service experience.”

“CTM is an outstanding showcase of how a leading telecom provider is leveraging technology to both maintain a competitive edge and enhance its core IT and business operations,” stated Ravi Viswanathan, President, Growth Markets, TCS. “TCS and CTM have an extensive working history and we are excited to expand the range of services TCS is providing to CTM and to develop a roadmap for ongoing future cooperation and success.”

The new convergent rating and billing system is expected to be fully implemented within three years. Different service accounts of CTM customers will be integrated into one comprehensive account, thus greatly improving the efficiency for the operators or customers managing the account. With the new convergent billing and rating system, customers will receive a more rapid response when they inquire and apply for services and be able to manage their services and bills more conveniently as all the service details will be shown in one single bill. The new system will enhance the flexibility of the company to formulate a pricing model for diversified services and promotional offers, provide timely support for new services and business development needs, ultimately consolidating its competitiveness in the market.

About CTM
Formed in 1981, as the only full telecom service provider in Macau, CTM has been maintaining its leadership role in providing world-class telecom services to the Macau residents and continues to play a major role in the ongoing development of Macau's infrastructure. With a solid financial base and an enviable track record of technical achievement, CTM offers both first class products and services and outstanding career opportunities for the prosperous development of Macau. In June 2013, CITIC Telecom International’s transaction in acquiring the entire shareholding in CTM of both Cable and Wireless Communications and Portugal Telecom was officially approved by the Macau SAR Government. CITIC Telecom International became the controlling shareholder of CTM (99%) with the Macao Post as the remaining shareholder (1%).

About Tata Consultancy Services Ltd. (TCS)

Tata Consultancy Services is an IT servicesconsulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT,  BPSinfrastructure,  engineering  and  assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 285,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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