Challenge
In today’s digital environment, empowered consumers demand prompt and personalized services—anytime and anywhere. To sustain profitability in this scenario, insurers need to aggressively focus on boosting retention rates through enhancement of customer service. To enhance customer experience across different touch points, carriers must effectively leverage social media, mobility, and data analytics.
TCS Solution
Our comprehensive solution handles both structured and unstructured data, from external and internal sources, to generate actionable insights through analytics.
Our offering captures attributes like individual risk profile, profitability, policy coverage, claim and engagement history, and social interactions. These data sets are processed using analytics tools, to generate actionable insights on customer preferences and sentiment, recommend predictive customer service initiatives, and proactively offer personalized products and services.
Benefits
Personalized customer experience
Improve revenue growth
Reduce time to market
Lower Total Cost of Ownership
Achieve quicker M&A integration
