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Customer Intelligence & Insights

Deliver personalized retail, banking, and communications experiences across connected customer journeys.



In today’s always-on, always-connected connected world, new business models and competitors emerge almost daily in the retail, banking, and communications sectors. To thrive in this competitive environment, you need to understand your customers better than anyone else-so you can serve your customers better than anyone else.

Customer Intelligence for Banking and Communications

TCS Solution

Customer Intelligence & Insights (CI&I) is fully integrated, licensed customer and operational analytics software designed specifically for retail, banking, and communications companies.

so you can deliver exceptional customer experiences at every step of the customer journey, quickly and cost effectively.


Improve marketing effectiveness with persona-based segmentation and deliver personalized, contextual, and seamless experiences across customers’ physical and digital channels.

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Break down silos to become a customer-centric and digitally innovative financial institution. Grow revenue and profits in a low-interest environment and respond quickly to competitive threats.

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Communication Service Providers

Improve the customer experience with relevant, personalized services and drive revenue growth with targeted cross-sell/upsell and more effective subscriber base management.
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Experience TCS Customer Intelligence & Insights first hand.

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Meeting the Needs of Empowered Customers

See how Customer Intelligence & Insights helps you get closer to customers and increase loyalty.

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