New customer expectations, inability to respond and high costs challenge life, pensions and annuities firms. As customers try to fulfill financial goals, providers struggle to adapt legacy infrastructure. System redundancies and silos impede performance. Traditional strategies do not let firms compete effectively in a digital world. They need to drive bold digital transformation to address customers’ financial wellness objectives, deliver personalized services and leverage industry ecosystems.
TCS Antheum for Life, Pensions and Annuities is a cloud-native, as-a-service offering that transforms organizations to a digital operating model. It enhances customer experience by decreasing enterprise complexity and enables seamless integration with industry ecosystems.
- Journey-based Business Operations: contact center, policy administration, technical/ actuarial services, complaints management, risk/compliance
- Omnichannel: AI-based, personalized digital experiences for customers, advisors, employers
- Customer Experience Center: 360⁰ view of customers and interactions, first point resolution
- Scalable Core System: powered by TCS BaNCS™, straight-through-processing, rich API library
- Platform Analytics: deep machine learning provides actionable insights
- Unified Communications Hub: manages all inbound and outbound communications
- Resilient Cloud Infrastructure: scalable, secure