Skip to main content
Skip to footer
Contact Us
We are taking you to another website now.
DHFL Pramerica Improves Process Efficiency
Vishal Chopra, COO, DHFL Pramerica Life Insurance Company Limited (DPLI) describes how TCS has helped the company optimize the cost of operations, ensure faster time to market, and increase the speed of execution.
Play Video
Error: unable to play the video
volume button Opens full screen
DHFL Pramerica Life Insurance Company Limited
Business Operations Process Automation Contact Center Operations

“We have experienced certainty with TCS not only in terms of running businesses but also during calamities. We continue to look forward to this commitment from this fruitful partnership."

- Vishal Chopra, Chief Operating Officer, DHFL Pramerica Life Insurance Company Limited (DPLI)

Experience Results

Vishal highlights how TCS scaled up to meet their business needs, while continually introducing process innovations to achieve the desired outcomes. He particularly mentions how the company benefitted from the automated workflows that were deployed across functions. Vishal also talks about the multi-lingual contact center established by TCS, which resulted in improving customer experience.

Experience Partnership

Calling TCS a preferred partner, Vishal mentions they have truly experienced certainty not only in terms of running business as usual, but also during unusual situations. To elaborate, he talks about how TCS ensured seamless disaster recovery and business continuity for DPLI during the 2015 Chennai floods.

Experience Leadership

Lauding TCS’ domain expertise and technology excellence, Vishal is appreciative of TCS’ rich partner ecosystem that has allowed the insurance company achieve last mile service enablement.

More Like This

Thank you for downloading

Your opinion counts! Let us know what you think by choosing one option below.