Challenge
In order to gain better resource visibility, governments have been nudging Urban Local Bodies (ULBs) to focus on certain performance yardsticks. ULBs play a crucial role in building smart cities the world over and digital governance plays an important part in this effort. Today, each city has different challenges depending on its social and economic conditions. ULBs require real-time insights to take informed decisions and make law enforcement more efficient.
TCS Solution
TCS’ DigiGOV™ ULB suite is a tool that realizes digital transformation strategy and is designed to enable transparent local governance. It enhances end-user customer experience as it provides citizens seamless access to public services online. The solution provides a strong base for Smart City development by enabling digital governance.
Presenting a few salient features of the suite:
Integrated with finance core for a double accounting system
Multi-tenant and cloud-enabled
Mobile-enabled to provide omnichannel and anytime-anywhere access
Rule-based workflow engine and a secured document management platform
Digital signature integration
Barcode/QR code-enabled certificate generation
SLA-based dashboard with predictive analysis capability
Geographic Information System (GIS) integration
- POS and smart card integration
- Integration with banks for direct payment
Benefits
Malpractice reduction
Reduced cycles
On-demand access
