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A technology-led approach to ensure compliance and improve customer experience

Servicers bear the twin responsibility of ensuring regulatory compliance and providing superior escrow services amid several challenges. These include exhaustive regulatory guidelines, varying borrower circumstances, geographical spread of counties, and delays in processing, all of which impact customer experience.

An integrated platform connecting servicers, tax agencies, insurance agencies, and home owners’ associations can help servicers and other stakeholders leverage digital disruption to improve service delivery and in turn drive customer delight. Such a platform will:

  • Support better integration between multiple sources

  • Generate regulatory notices intuitively

  • Trigger preemptive compliance alerts

  • Drive document custodianship of all interested parties

Rajesh Ramu Chhatriya

Domain Expert, Banking, Financial Services, and Insurance, TCS

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