As lockdowns shut shops and e-commerce spiked, Halfords raced to minimise its business disruptions.
Behind every frontline worker is a network of other workers that enables them to carry out their duties.
Take transport, for example. Ambulances and police cars need to be in good working order, nurses and supermarket workers need to get to work on time, and vans or lorries are vital for delivering essential equipment.
During the COVID-19 pandemic, auto repairs and servicing were on the UK’s list of essential services that needed to stay open for business.
“We needed to keep our laser focus on providing the best possible essential service to our customers, many of whom are key workers,” explains Neil Holden, Group IT Director of Halfords, the British bicycle and automotive retail and servicing company.