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Digital Reimagination Of Omnichannel Ecommerce

White Paper

 
Duncan Hallas

Managing Consultant, Innovation and Transformation Group, Manufacturing, TCS

Steffen Duffner

Lead, Customer Experience Management- Europe, Innovation and Transformation Group, Manufacturing, TCS

Uday Singh Solanki

Program Manager, Digital Ecommerce Engagements, Innovation and Transformation Group, Manufacturing, TCS

Dhilip Narayan Srinivasan

Business Consultant, Innovation and Transformation Group, Manufacturing, TCS

Digital Reimagination™ of Omnichannel eCommerce for Manufacturers 

Maximizing customer trust with a seamless,collaborative omnichannel experience.

In order to become customer-centric, manufacturers must transition from multichannel to omnichannel ecommerce.

This will help them:

  • Maximize customer loyalty and revenues

  • Expand their horizons and stay relevant

  • Apply disruptive digital technologies