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Building Resilience in the Utilities Industry for a Post-Pandemic Era

Digital transformation will help utilities firms thrive amid such uncertainty

Though the utilities industry has not been severely impacted by COVID-19, firms are nevertheless relooking at their operations and processes to build resilience in the aftermath of the pandemic. Firms are compelled to manage their customer expectations and demands as well as ensure the safety and security of their plant and field operations.

Besides this, the industry will witness some short-term effects, such as delays in capital projects and scrapping of planned activities, and long-term impact, such as shifting from a regulated regime to a deregulated one.

Digital technologies will play a key role in helping the utilities industry transform and innovate in the face of the immediate effects of the pandemic and in aligning to the long-term changes.

Anupam Chakraborty

Industry Advisor and Domain Consultant, Utilities Business Unit, Tata Consultancy Services.

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