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DNA Improves Order and Incident Management
Petteri Niemi, COO, and Taneli Ropponen, CIO, DNA Oyj talk about how TCS’ innovative solutions and process improvements have helped them enhance customer experience, reduce the time-to-market for new offerings, and enhance operational efficiencies.
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Experience Results

COO Petteri highlights how TCS has helped DNA reduce the time-to-market for new products and services by introducing a high degree of flexibility and scalability across processes. This has also resulted in better operational efficiencies, which has significantly enhanced customer service delivery.

CIO Taneli is particularly appreciative of the process improvements that TCS introduced, which have considerably improved product and order handling.

Experience Partnership

Both Petteri and Taneli acknowledge that TCS has been a trusted partner showing dedication, confidence, and commitment during the engagement. They also appreciate TCS’ proactiveness in taking the right measures and assuming adequate responsibilities in handling the various challenges that came to the fore during solution implementation.

Experience Leadership

CIO Taneli says that TCS was chosen as the preferred IT partner owing to global industry expertise and technology excellence. Noting TCS’ crucial role in making DNA more equipped to compete effectively in the marketplace, he attributes this collaborative engagement as one of the smoothest go-lives the company has seen.

“The solution has helped us to improve the customer experience, reduce time-to-market for new products and enhance operational stability and efficiency. Although the project has faced some challenges, TCS has stepped up and really taken the responsibility to get the solution operational.” 
- DNA Ltd, Taneli Ropponen, CIO, DNA Oyj


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