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Driving Digital Transformation in Life Insurance through Consumer Adoption

Maximizing return on investments in life and annuities sector

With more and more consumers embracing the power of digital technologies, life and annuities providers are investing quite a few resources to modernize their systems and enhance consumer engagement. But digital transformation in insurance industry is progressing at a slow pace. Here are a few challenges which we will resolve in this whitepaper:  

  • Limited check-ins – Absence of enriched customer experience and hence, lesser check-ins
  • Traditional business models and channel strategies – Slow rate of Digital Adoption by consumers in the sector
  • Lack of incentivization – Limited incentives for consumers to switch from traditional channels
  • Limited insights into customers - Lack of clear insight into customers and their experiences hindering digital adoption
Tim Hughes

Director, Customer Experience - TCS BFSI Platforms


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