Dutch insurer VIVAT Verzekeringen partners with TCS to drive efficiency and enhance customer experience
Amsterdam, Netherlands – October 16, 2015: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, today announced that it has been selected by Dutch insurance firm VIVAT Verzekeringen to help the company deliver greater operational efficiency and enhance customer experience.
TCS will support the life insurance operations of VIVAT Verzekeringen, leveraging its extensive domain experience in servicing insurance companies across Europe, investments in technology tools and Business Process Services. This will enable VIVAT to deliver improved service quality, ensure quicker turnaround times and be better equipped to manage seasonal volume shifts.
Wendy de Ruiter-Lorx, Director - Life Business, Reaal commented, “At Reaal, one of the brands of VIVAT Verzekeringen, we understand that each customer is different; with unique requirements and expectations. We are dedicated to putting our customers at the centre of our business for which we need to be both flexible and robust. We are confident that our partnership with TCS will deliver the business agility and operational efficiency we need to deliver a great experience to all of our customers.”
Amit Kapur, Regional Director and Head, TCS Benelux commented, “Across the insurance sector, digital technologies such as mobile, social, cloud and big data are driving major changes in how customers engage with providers. There is a growing need for organizations to transform their business processes in order to deliver an enhanced customer experience and stay competitive in this new environment. We are pleased to be able to build on our partnership with VIVAT, by leveraging both TCS’ IT as well as Business Process services. This is a significant milestone for TCS in the Dutch life insurance market and we are delighted to be part of this journey.”
TCS has been present in the Netherlands and Benelux region since 1992 and has continuously invested in the market locally to deliver consistent results to its customers. The company was recently ranked first for customer satisfaction in a European-wide survey of service provider performance, conducted by Whitelane Research. TCS was also ranked as the number one Top Employer in the Netherlands in 2014 by the CRF Institute. Everest Group has also recognized TCS as a Leader in the Insurance BPO market.
VIVAT NV is the holding company for, among others, SRLEV NV, Reaal Schadeverzekeringen NV, Proteq Levensverzekeringen NV, ACTIAM NV and Zwitserleven PPI NV. VIVAT NV also operates under the trade name VIVAT Verzekeringen. The subsidiaries of VIVAT Verzekeringen are also active on the Dutch market with the Zwitserleven, Zelf, Route Mobiel, Reaal, Proteq, Proteq Dier & Zorg and ACTIAM brands. A balance sheet total of € 60 billion (at the end of 2014) makes VIVAT Verzekeringen one of the larger insurers in the Netherlands. The company employs more than 3200 staff and has offices in Alkmaar, Amstelveen, Assen, Rotterdam, Utrecht and Zoetermeer. As of 26 July 2015, Anbang Group Holdings Co. Ltd., a full subsidiary of Anbang Insurance Group Co. Ltd, has been the sole shareholder of VIVAT NV. For more information please visit www.vivatverzekeringen.nl.
About Tata Consultancy Services Ltd. (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS,infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 335,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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