In this video, leaders from TCS and Microsoft discuss the need to reimagine customer experience and enhance employee empowerment. The COVID-19 pandemic has put digital transformation on the priority list of enterprises, and they are now seeking effective ways to modernize legacy systems that are holding back business initiatives and innovations. The leaders discuss the various solutions in Microsoft Dynamics 365, which unify consumer data and provide opportunities for innovation, better mobile experiences, enhance omnichannel platforms, increase sales and conversion rates, attract new business and boost loyalty among existing customers.