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Early Warning System

Solution

TCS Early Warning System

Cloud-based field quality analytics with TCS IP model as a service.

 

Challenge

To keep pace with the market, OEMs are rapidly launching new, customized products.

However, lack of process agility is making quality management a challenge. For example:

  • A 3–6 month timeline from ‘detection to correction’ is resulting in expensive product recall.

  • Excessive reliance on the warranty claims data from the field is contributing to delays.

TCS Solution

TCS Early Warning System has IPs on:

  • Part failure prediction using the fault code patterns

  • Part-level issues by deciphering Voice of Customer data much earlier than claims data

This helps reduce the issue detection process by 30–45 days, enabling quick countermeasures in the field, and protecting brand equity.

Our fault code patterns can be applied across the automotive, aerospace, and industrial OEM value chain to help:

  • Design engineers quickly calibrate new products to reduce time to market

  • Finance teams develop a quantifiable method for supplier recovery on field quality issues

  • Customer Service teams generate a ‘sick product’ report and offer proactive customer service

  • Supply chain teams produce an accurate forecast for parts to reflect the condition of the product in the field

Benefits

  • Prioritize issues to win mind share on quality

  • Improve margins with reduced warranty costs due to early correction

  • Achieve perfect fulfillment with optimum safety stock using condition based forecasting

  • Provide digital customer experience with proactive service before part failure

  • Enrich supplier relationships with organized recovery processes

  • Reduce time to market through test optimization

What’s your challenge?
Let’s work together to solve it.
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