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With the global economy increasingly centered on knowledge and skill, educational institutions are moving from traditional teaching methods to custom methodologies that promote anytime, personalized, and adaptive learning. Disruption in education with the adoption of online learning platforms and the move to cloud-based solutions have brought about radical changes in education. Equity in education and accessibility to learning are key. The COVID-19 pandemic has served as one of the biggest disruptors as well as accelerators in the education sector by making online learning feasible, easily accessible, attractive, and effective. Education has expanded out of physical spaces to evolve into a blended classroom marked by anywhere, anytime learning. Blended, technology-supported education that is ‘phygital’ in nature and aimed at improving personalization, engagement, and ultimately outcomes, will not only enrich students, but also teachers and institutions — a win-win for individuals, government, and society.


We Enable Educators to Make a Positive Impact on The Lives of Learners 

We live in an ever-changing world riddled with uncertainties and disruptions. Coupled with that, the proliferation of digital technologies is driving companies across industries redraw their business and operations strategies. The education sector is no different. We are seeing a paradigm shift in the way learning is being delivered. Educational institutes as well as the student community are willing to break away from traditional classroom teaching and try newer ways to impart and receive education.

The emphasis today is on personalized, anytime, anywhere learning, enabled by the innovative use of smart technologies. Recognizing the need of the hour, TCS has made huge investments in the education innovation space and is leading digital transformation at several educational institutions worldwide. With a view to address a gamut of areas—from creating new business models such as a digital university, to academic advising, campus management, digital content creation, and co-branded courses with our industry partners—our offerings are designed to make education more accessible, affordable, and inclusive.



TCS is a Leader in Avasant RadarView™ on Higher Education Digital Services



Enabling Educators To Make A Positive Impact On the Life Of Learners Using Digital Content

Market disruptions in the education sector brought on by the pandemic and in the form of disruptive technologies by leading EdTech companies has put an increased emphasis on personalized, anytime, anywhere digital learning. The future lies in the innovative use of smart technologies to enable educators to provide an enhanced learning experience, vastly improve student outcomes, and make education more inclusive and affordable. TCS is in a unique position to lead the education transformation at institutions of learning by leveraging physical assets and digital technologies. This includes end-to-end solutions to streamline a wide gamut of functions—from creating new business models such as a digital university, to academic advising, campus management, digital content creation, and co-branded courses with our industry partners—designed to increase a learner’s employability in the world at large.

Current trends

For some time now, educational institutions have been facing challenges in enrolment and funding, both of which were further hit on account of COVID-19. According to reports, a significant drop in student enrolments is expected in the short term. This trend has been visible for some time. As higher education has continually become more expensive and unattainable, students have found online courses to be an easier way to secure degrees and, consequently, jobs quickly.

Education challenges at a glance

  • Drop in year-on-year enrollments
  • The pandemic effect: Up to a 15% drop in student enrollments
  • A major drop in international student enrollments
  • Sharp shift to online learning
  • Government funding to institutes expected to shrink

Along with reduced revenue from tuition, institutions also fear a decline in government investment in education. According to a Citi Research report of 2020, 60% of the institutions anticipate reduction in government funding — a fallout of the pandemic and also a trend that threatens to adversely impact institutional profitability and viability in the coming years. The industry may even go through a shakeup, with increased chances of mergers and acquisitions in the education sector. Also, it is expected that universities along with industries are expected to jointly launch academic programs to attract more learners and achieve positive outcomes.

Therefore, institutions face the dual goal of lowering the cost of education and expanding the reach of learning. To meet these goals, education must thrive in a space that belongs to neither regions nor states, but to the world, and in a form that is neither just in physical classrooms nor on digital learning channels, but “phygital”. Indeed, studies predict that 40-50% of learning hours will be digitized in the next three years and education technology spend could reach $357 billion by 2024, recording a 17% CAGR over six years.  

Trend Implications

  • Pressure on educational institutions over financial viability
  • Diminishing value of the in-person educational degree
  • Possible rise in mergers and acquisitions in the education industry
  • Traditional boundaries in education being challenged
  • A need to lower the cost of education and increase its reach

Addressing challenges in education using technology

Our mission is to enable education transformation through the innovative use of technologies such as machine learning, blockchain, AR/VR, big data and the internet of things (IoT).

How does digital technology do this?

Cloud technologies are already helping educational institutions to function seamlessly to meet remote learning and administrative needs. These technologies ensured, especially during the pandemic, that academic cycles remain largely undisturbed.

Plus, the potential to use technology innovatively is unlimited. For example, using an AI/ML algorithm for bot-based document scrutiny can narrow down admission cycle time and speed up the shortlisting process, resulting in a higher student enrolment ratio. Similarly, hyper personalized learning content can be achieved by leveraging AI/ML technology for adaptive learning to help transform the teaching-learning experience, resulting in an increase in the student retention ratio.

One can create rich, interactive content and disseminate them through AR/VR technologies to provide a vibrant, enjoyable learning experience, especially in the areas of STEM and to enthuse even the reluctant learner, resulting in favorable and engaging academic outcomes. Using IoT to assist students who lag in learning (with the help of tools such as recording of notes, reminders for assignments due, and so on) can help bring equity in education.

TCS’ solutions to transform education

TCS’ solutions in the education sector help to digitize processes throughout the student lifecycle, including admissions, academics, campus management, learning management, exam administration, evaluations, results management, and student communications. We are present in all key areas of education: Campus Operations, Placement & Alumni Engagement, IT Operations, Admissions, Academics, Assessments, Strategy & Governance



TCS has helped its clients across the global education spectrum—both in terms of geographies and across co-innovation networks. It has helped bring cost reduction, improved student and alumni satisfaction, a reduction in education dropout rates, higher revenues, improved brand image, and better regulatory and compliance management.

Our Education Partners

  • Oracle
  • Salesforce
  • Adobe
  • Microsoft
  • SAP
  • Google
  • Amazon


Success Stories

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