EDF modernizes its architecture and automates mission-critical IT services.
TCS supported EDF’s transformation initiatives by implementing the Rapid Now 2.0 framework, pre-configured with ITSM industry best practices on the ServiceNow instance. The contextual knowledge of EDF’s landscape helped TCS accelerate the turnaround time, as it overhauled the customer’s mission-critical IT services by:
- Leveraging the RapidNow 2.0 Framework, tailor-made to operate within a reengineered service architecture
- Enabling the adoption of ServiceNow, a managed service platform (MSP)
- Extending the use of agile methodology, where each version release produced a minimum viable product (MVP) with new features
- Delivering a configurable and centralized ITSM platform in collaboration with mvIT, a portal capable of integrating all IT monitoring tools and providing end-to-end visibility of service health
The platform upgradation enabled a multitude of additional capabilities, including automated provisioning using information technology operations management (ITOM), systemized security and vulnerability management using SecOps, while seamlessly integrating with other systems such as M365 through the mvIT portal