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Utilities Services

SERVICE

Customer Experience Management for Utilities

Deliver superior value to differentiate brand image.

 

Challenge

A rapidly evolving marketplace, led by progressive reforms, has increased competition among utility providers. The focus on sustainable and green initiatives requires additional investment, and contributes to the rising cost of doing business.

In order to remain competitive and continually enhance customer experience, utilities need to evolve into Real Time Digital Enterprises with agility, offering right-priced products/services and creating differentiated end-customer experiences.

TCS Solution

TCS Utilities Services deliver a comprehensive suite of consulting and operational solutions that

Our managed services include:

  •  Customer Experience Management: 24x7 webchat, social media, customer surveys, contact center, sales & collections, and compliance audits.
  •  Meter-to-cash Services: acquisition and loss, meter data, billing, payment, and debt management.
  •  SMART Metering Services: deployment support, remote meter data management, and billing and smart meter analytics.
  •  Digital Enablers: robotic automation, mobility solutions, platforms for billing/CRM, accounts payable, collections & webchat, business process modeling, change management, and analytics & insights.

Benefits

  •  Enhance customer satisfaction
  •  Reduce customer complaints
  •  Improve First Time Resolution
  •  Increase revenue realization through exceptional management
  •  Lessen manual efforts through automation
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