Challenge
Government systems are often perceived as dinosaurs -- slow, bulky and outdated. For far too long and far too often, we have seen government departments plagued by the following problems: the use of multiple URLs; sub-optimal utilization of taxpayers’ money; high bring down administrative costs; and ineffective service delivery.
TCS Solution
TCS’ DigiGOV Enterprise Portal is a comprehensive web-enabled service portal that helps in governance by acting as an electronic gateway into the government’s portfolio of services. It is a holistic and integrated solution that provides a wide range of services to its enterprise stakeholders digitally. The portal offers a single, digitalized window to access all services. Furthermore, it allows for SLA monitoring, is smartphone-compliant, and can integrate with all other third-party governance portal systems smoothly. The solution enables government agencies to act as an extended arm of government officials.
Benefits
Personalization
Profile management
Document repository
Platform to host business services
Analytics and dashboards
Anytime, anywhere access
Secure online payment
SLA monitoring