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Everest Group PEAK Matrix for Banking Business Process Service: Focus on TCS

Everest Group released its report “A PEAK into the Leaders, Major Contenders and Emerging Players of the Banking BPO market,” which analyzes the changing dynamics of the Banking Business Process Service landscape and assesses services providers across several key dimensions.

In this report, TCS was designated as a Leader in Banking Business Process Service Providers.

Everest Group updated its classification of 10+ service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for Banking Business Process Service Providers into the following three categories:

  • Leaders
  • Major Contenders
  • Emerging Players

These service providers are divided into the three categories on the basis of performance. The PEAK Matrix is a framework that assesses the Banking Business Process service providers based on their absolute market success and delivery capability.

Among the attributes that earned TCS the prominent position are its strong capability in technology, strong presence across most geographies and high leverage of global sourcing.


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