ANALYST REPORT

 

TCS Business Process Services recognized as Leader and Star Performer in Everest Group’s PEAK Matrix™ Assessment of Banking BPO Service Providers

Everest Group's Banking BPO – Service Provider Landscape with PEAK MatrixTM Assessment 2017 is a comparative assessment of 26 major service providers in the Banking BPO segment.  It assesses service providers on their market success and delivery capability which includes scale, scope, technology solutions and innovation, delivery footprint, and buyer satisfaction. 

The report mentions that TCS’ position as a Leader and Star Performer is a result of remarkable revenue growth, expansion of client base, investments in technology and automation, and increased market penetration in Europe.

Some of the key strengths highlighted in the report are:

  • Formidable presence across the globe and major LoBs in Banking BPO
  • Largest Banking BPO provider by revenue
  • Investments in new technology- and automation-based solutions
  • Strong capabilities in core banking, analytics, and risk management
  • End-to-end platform solutions
  • Abundant talent in all locations
  • High standards in relationship management and operational expertise

 Read the report here. (PDF, 601 KB)