analyst report


Everest Group PEAK Matrix™ Ranks TCS BPS as a Leader in Retail Banking BPO

TCS Business Process Services is positioned as a ‘Leader’ in the Everest Group’s ‘Retail Banking BPO – State of the Market with PEAK MatrixTM Assessment 2016: Analytics and Innovation at the Forefront in Challenging Times’ report.

A comparative assessment of 19 major service providers in the Retail Banking BPO landscape assesses the achievements and overall capability of service providers across multiple dimensions. These include market success, scale, scope, technology solutions and innovation, delivery footprint, and buyer satisfaction. 

According to the report, TCS’ leadership position is the result of its high, fast-growing, and balanced mix of revenue from clients of varying sizes - across mature and emerging markets.  The state of the market assessment also recognizes TCS’ capabilities in platform and augmentation-based offerings. The report highlights that TCS is one of the largest contributors to the overall retail banking BPO market, accounting for 50% market growth (by revenue). 

Read the full report here. (PDF, 468 KB)