ANALYST REPORT

 

TCS Business Process Services recognized as ‘Leader’ in Everest Group P2P BPO PEAK Matrix

The Everest Group P2P BPO PEAK Matrix report analyzes the changing dynamics in the P2P BPO landscape and assesses service providers based on their market success, delivery capabilities, client centricity and value delivered.

TCS Business Process Services recognized as a Leader in P2P BPO in this report.

The Everest Group report has analyzed the position of 30 global service providers specific to the P2P BPO market. TCS’ position as a Leader is due to its strong client centricity, and delivery capability enabled by process expertise. Also cited are technological investments in terms of platform and automation along with an analytics-driven approach.

TCS is ranked ahead of most service providers in terms of offering P2P BPS specific services and has the capability to deliver additional savings in otherwise mature P2P operation.

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