Whitelane Research is an independent IT outsourcing research firm that conducts IT outsourcing studies across Europe and publishes the largest independent European survey on customer satisfaction.
In 2021, the IT Outsourcing France evaluated nearly 480 outsourcing contracts, making this study one of the most representative of the French market.
The survey ranked 31 IT service providers based on responses from more than 160 CxOs from large French companies managing the highest IT budgets spending. It investigated 480 unique IT sourcing relationships as well as more than 300 cloud sourcing relationships to assess service providers on nine key performance indicators along service delivery, relationship, commercial and transformation. The survey also measures the customer satisfaction by IT areas (application services, data centers and hosting, infrastructure, end customer services, platform and cloud infrastructure).
TCS was ranked number one by French CxOs for the third consecutive year, with an overall satisfaction score of 84%, compared to the industry average of 71%. It also received the highest scores across Service Quality, Proactivity, Account Management Quality and Business Understanding.