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GOSI Modernizes Business Processes

End-to-end process automation and standardization enables future-readiness

Insurance Public Services
Oracle Fusion Apps E-Business Suite (EBS) Enterprise Applications


Lack of automation in legacy systems was restricting agility and quick decision-making

Non-standardized processes coupled with an incoherent system was negatively impacting General Organization for Social Insurance’s (GOSI’s) operations. There were severe cases of data isolation, redundancy, inconsistency, and inaccuracy. As a result, the monthly and yearly report generation was slow and often required manual intervention, which led to delays in statutory reporting and audit compliance. There was a lack of reconciliation between core insurance and finance resulting in data mismatch between back-end systems. Decision-making was further impacted by slow budget forecasting.



TCS enabled process modernization to facilitate new ways of working

By leveraging Oracle Fusion Applications with other components such as Oracle EBS R12, Webcenter, Hyperion Suite, Oracle Business Intelligence, and Oracle Data Integrator, TCS re-engineered GOSI’s business process for standardization and risk mitigation.

TCS went through all HR policies and mapped them onto Oracle Fusion ERP while extending IFRS standards compliance to social insurance downstream applications. We also delivered PaaS solutions with fusion application to address requirements of extended HR processes with seamless login. Disaster recovery and single-sign-on (SSO) options ensured secure restoration of applications and databases, and automated procure-to-pay cycle and event-based accounting smoothened the process workflows. We leveraged Hyperion planning and budgeting system to reduce cycle time and unified data models for real-time reporting with Oracle Business Intelligence Application. TCS installed all the applications on the Oracle Engineered System with high-availability configurations.

Automated processes led to exceptional operational efficiency for GOSI.


TCS transformed GOSI’s legacy system to modernized Oracle ERP Fusion

The ERP modernization resulted in

  • Improved tracking of accounts and procurement
  • Accurate budget planning and fund control 



IFRS and statutory/regulatory compliance


Digitalization of analytics and employee self-service for better insights

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