In search of solutions
Tata Consultancy Services (TCS) is helping Halfords keep the wheels of its business turning. It is just one of the 1,000-plus clients that TCS is partnering with to support mission-critical technology backbones for leading organisations around the world.
The TCS team took swift actions to manage problems, working to coordinate with all stakeholders across the value stream. This involved keeping a relentless focus on the fundamental technical drill, while at the same time finding creative solutions to ensure Halfords’ customers did not experience disruptions. Much of this was facilitated through Secure Borderless Workspaces™ (SBWS™) – a framework developed by TCS to ensure business continuity by allowing associates to work from home with minimal support from office-based colleagues.
In addition, TCS has been proactively deploying collaboration platforms, cloud-enabled infrastructure and robust security practices, so its clients can continue all their critical operations in these unprecedented times.
Indeed, the work of the Halfords technology team was singled out for praise by Halfords’ senior management, for their tireless work and all they have managed to achieve during a high- pressure period.
The Halfords story is a powerful example of how companies can make sure their business processes are seamless — even at this most difficult of times — and of how TCS can be an integral partner in that process.
By forging strategic partnerships that enable them to adapt quickly and accurately to fast-moving scenarios, businesses can still provide the services that are needed to support our key workers and indeed the whole of society.